Refund policy
At NEXORA SHOP, customer satisfaction is important to us. Please review our return and refund policy carefully.
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return, the item must be unused, unworn, in its original condition, with all original tags attached and original packaging included.
To request a return, please contact us at:
Nexorashop.us26@gmail.com
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
Nexorashop.us26@gmail.com
We will review the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
* Sale items
* Clearance items
* Discounted promotional items
* Gift cards
* Personalized or custom-made products
* Opened beauty, health, or personal care products
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the eligible item and place a new order.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any questions regarding returns, refunds, or orders, please contact:
Nexorashop.us26@gmail.com
NEXORA SHOP reserves the right to refuse any return that does not meet the conditions outlined in this policy.